• Artist: Kyla Brettle
  • Title: 000 Amulance
  • Album: 000 Ambulance
  • Year: 2005
  • Length: 24:02 minutes (27.89 MB)
  • Format: Stereo 44kHz 160Kbps (CBR)
EMERGENCY P1: 000 Ambulance

Audio: EMERGENCY P1: 000 Ambulance

Most people have never called 000 for an ambulance. It's difficult to imagine the terror and panic of finding your best friend not breathing and not conscious or your partner having a cardiac arrest. It can be the most crucial time in someone's life and for a short period you are alone and in charge of the situation with nothing to help you but a voice on the end of a telephone.

000 AMBULANCE is an intense and confronting program that takes us down the wires and across the airwaves of the Emergency Services Communications network. As we hear 000 call takers trying to calm callers and resuscitate patients over the phone, dispatchers on the other side of the room have already located the nearest ambulance and communicated the job over the radio. Callers are often still on the phone to 000 by the time the paramedics arrive.

The 000 call taker, Les Dougan, guides us through the communications network and explores its unique perspective on the city of Melbourne and the ceaseless chaos of life.

000 AMBULANCE is the first in a three-part series on emergency health commissioned by ABC Radio National's Radio Eye.

Les Dougan and other staff of the Emergency Services Telecommunication Authority and the Melbourne Ambulance Service.

Produced, recorded, edited and mixed by Kyla Brettle. Executive Producer Tony MacGregor.

Commissioned by the Australian Broadcasting Corporation, Radio National, Radio Eye.

Music used in the program is derived from Arvo Pärt's Tabula Rasa, Fratres and George Winston's December.

A warm thank you to ESTA, MAS, Sandra McLaren, Michael Kiernan, Craig Fetchner, Brent Clough, Michelle Matthews and John Diver.

© ABC Radio National and Kyla Brettle 2005

Photograph by Kyla Brettle. Image Design by John Diver

000 AMBULANCE has been showcased on BBC Radio 4's A World In Your Ear (Apr 2007) and featured on the blog, speechification.org


  • ABC Radio National, Radio Eye, Feb 2006
  • Chicago Public Radio, Re:Sound, Sep 2006
  • Chicago Public Radio, Re:Sound, Sep 2007
  • ABC Radio National, Radio Eye, May 2008

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    • Anonymous's picture

      27.08.08 — Wonderboy


      Wow....fantastic documentary. It really gives you a behind the scene's glimpse of what happens on a day to day basis for the staff. Great production and wonderfully put together. I will keep listening!

      Audio Producer